Returns Information

It’s important to us that you’re happy with your Westfield Kitchens & Bathrooms purchase. If you’re not totally satisfied, you can return it within 14 days, and we will give you a full refund by the same method as your original payment.

We work very hard to ensure that your beautiful new bathroom reaches you in perfect condition, for any reason, you find any items damaged, please complete the online Damaged Item Form or Contact Us immediately.

Return Steps

  1. Authorise your return through the Westfield Kitchens & Bathrooms website

  2. Wrap the item in the original packaging, clearly marking your return number on a separate sheet. As part of the returns process, you can download a Return Note. Do not mark your original packaging

  3. Send the item back to our depot

  4. Once our depot receives your return, we will begin processing

  5. Your refund can take up to 14 working days from the date we receive your return

Returning An Unwanted Item

  • Unwanted items can’t be returned after 30 days of receipt of goods.

  • If you are returning an unwanted item, it must not be damaged or marked.

  • You will be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels.

  • Unwanted items returned to us are done so at your own expense

Returning Faulty Or Damaged Item

  • Damaged items can't be returned after 10 days of receipt of goods.

  • We must be notified of any items that arrive damaged within 48 hours of receipt of goods. Choose one of the methods below

    • Contact us - We have several ways of getting in touch via our Contact Us page

    • Damaged Item Form - You can inform us of any damaged items via the Damaged Item Form

  • You may be required to supply photographs of any damaged items. You can upload these as part of the returns process

  • Do not begin the returns process until you have informed us of any damaged items

A Few Things to Note

  • If you would like to return an item to us we will arrange for your credit card / PayPal account to be credited. You can authorise your return below

  • Please make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession.

  • We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.

  • When returning your item, please make sure to include your order number and the reason for the return

Frequently Asked Questions

  • You can email the team at info@westfieldbathrooms.co.uk or use the Live Chat feature on our website. Alternatively, you can connect with our Facebook and Twitter accounts for help, advice and updates on our latest news and sales. Please see the link for our contact details

  • If you need to return an item, please follow the instructions here.

  • We do not accept in person returns.

  • Unfortunately we do not offer a collection service.

  • Once goods are received back to us, returns normally take between 7 to 10 working days to process.

  • Please email our customer services team at info@westfieldbathrooms.co.uk with any further questions you may have.