At Westfield Kitchens & Bathrooms, we value honest customer feedback. This policy explains how we collect, use, and manage testimonials and reviews.

How We Collect Reviews

We may collect reviews and testimonials through:

• Direct customer feedback (email, phone, or in person)

• Review platforms (e.g. Google, Trustpilot, social media)

• Website forms or follow-up requests after a project or purchase

Use of Testimonials

By providing a review or testimonial, you agree that we may:

• Display your feedback on our website, social media, or marketing materials

• Use your first name, initial, or business name (where applicable)

• Edit feedback for clarity, grammar, or length without changing the meaning

Why We Use Reviews

We use testimonials and reviews to:

• Showcase real customer experiences

• Help new customers make informed decisions

• Improve our products and services

• Build trust and transparency

Accuracy & Fair Use

• We aim to ensure all testimonials reflect genuine customer experiences

• We do not create fake reviews or knowingly publish misleading content

• Reviews may be moderated to remove offensive, inappropriate, or irrelevant content

Removing or Updating Reviews

You can request to:

• Update your review

• Remove your testimonial

Please get in touch with us, and we will respond within a reasonable timeframe.

Third-Party Reviews

Reviews left on third-party platforms (e.g. Google) are subject to their own policies. We do not control or edit those reviews directly.

Contact Us

For any queries regarding testimonials or reviews, contact us at info@westefieldbathrooms.co.uk